Frequently Asked Questions
What cities do you operate in?
We currently serve San Francisco and the Bay Area. More cities are coming soon!
You guys don't deliver to my zip code. How do I rent?
Oops! Please write an email to firstname.lastname@example.org, just mention your city and zip code and our team will do our very best to accommodate you!
I am not sure of what items to rent. How do I go about it?
Just write to us at email@example.com. Our interior consultant is standing by to help you choose the perfect furniture to match your unique style.
I want to add more items to my order. How do I do that?
No problem! Shoot us an email at firstname.lastname@example.org and our team will take care of it in a second!
Please keep in mind, if the additional furniture does not meet our monthly minimum rental fee (know more), we will have to charge you an additional delivery fee.
How can I ensure my selection/order is locked down?
Your order gets automatically secured once you successfully complete the payment. Following that, you will be prompted to schedule the delivery so you can enjoy your new furniture as soon as possible!
I just spilled coffee on my furniture. What should I do?
No point crying over spilled milk...or coffee in this case. At CasaOne, we always got your back. Just send an email with as many pictures, details, and furniture puns as possible to email@example.com and our team will take it from there.
What is the "One month free!" Offer?
Your CasaOne subscription should meet these requirements for you to qualify for the “One month free!” Offer.
- You need to complete your CasaOne order (complete payment) between 20th December, 2017 and 20th January, 2018.
- Your CasaOne subscription should have a minimum term of 3 months. This also implies that if you rent for a term lower than 3 months you are not eligible for the offer.
The below table illustrates a few scenarios:
|3 months||You pay for 3 months.||3 months + 1 additional month rent-free!|
|5 months||You pay for 5 months.||5 months + 1 additional month rent-free!|
|11 months||You pay for 11 months.||11 months + 1 additional month rent-free!|
|1 month||You pay for 1 month.||Offer not applicable. You get to rent for 1 month only.|
|2 months||You pay for 2 months.||Offer not applicable. You get to rent for 2 months only.|
Please write to use at firstname.lastname@example.org if you have further questions.
What is the minimum rental term?
The minimum rental term is 1-Month. However, CasaOne is happy to assist customers with short-term rental requirements as well. Please write to us at email@example.com and we are happy to help you.
What is the minimum rental fee per month?
The minimum rental fee per month is as follows:
Are there additional charges?
CasaOne offers free Furniture Delivery, Assembly, Clean-up, and Insurance. You will be charged an additional pick-up fee in the last month of your subscription. Weekend delivery will incur an additional charge and is subject to availability. Please write to us at firstname.lastname@example.org to inform us of your requirements. The pick-up fee is as follows:
|Pick-up Fee |
(charged in the last month of subscription)
Is there any Rental Agreement?
Yes. When we deliver the furniture, you (the lessee) will have to sign the Rental Agreement drawn out in your name.
How can I pay for my subscription?
We accept Master Card, VISA, JCB, American Express, Diner's Club, Discover cards.
When will the billing start?
The billing will start the day we deliver the furniture to your apartment.
I have lost my card or my card has expired. How do I use a new card?
Please write to email@example.com and we will help you.
Can I extend my rental term?
Yes, absolutely. Please inform us 15 days before the end of your chosen term. Please write to us at firstname.lastname@example.org and we are happy to help you.
Can I cancel my subscription early?
Yes, we will help you cancel your subscription if your circumstances change. In case you need to cancel before your term expires, please inform us at email@example.com at least 15 days before your desired pick-up date. We will adjust your charges to reflect your actual rental term.
You will be charged the difference in monthly rates between your chosen term (term chosen at the time of your order) and the actual term (the effective term at the time of early closure). The additional charge due at early closure will be calculated as follows:
(Monthly rate for actual term - Monthly rate for chosen term) * Number of months of actual term
In addition, an early cancellation fee might apply.
How can I schedule a pickup?
You don't have to worry! Please inform us 15 days before the pickup date. If your circumstances change and you need to arrange a pickup at a shorter notice, let us know and we'll do our best to help you. Please write to us at firstname.lastname@example.org.
What if I need flexibility on my pickup date? What if I need a pickup after my term ends?
We are happy to work with you on your pickup date. Please inform us at the earliest and we’ll work with you to choose a convenient pickup window for you. We offer a One week grace period at the end of your rental term to help you plan better and do not charge you an additional fee if your chosen pickup date is within a week of the end of your rental term.
The furniture was damaged or is different from the one I chose. What next?
We take pride in our service quality. However, if there has been a lapse we will deliver a replacement to you. Please write to us at email@example.com. We will get in touch with you and schedule the delivery.
I am a stager. Can I rent furniture from CasaOne?
Yes, absolutely. CasaOne works with stagers across SF and the Bay Area. Please note that the website terms and conditions are for residential/individual use and not for commercial use. You can learn more about CasaOne Home Staging here.
What is the minimum rental term?
Our minimum rental term is one month. Please write to us at firstname.lastname@example.org for details on pricing and applicable fees.
Do the offers and prices offered on the website apply to staging?
Rental prices and offers advertised on CasaOne website are not applicable for stagers. Write to us at email@example.com to inform us of your staging requirements. We will be happy to assist you with a quote, design assistance, and offer you additional options from our extended catalog!
What happens if the staged home sells early?
We are happy to help you move the furniture for additional fees. Please write to us at firstname.lastname@example.org. Pick-up times can vary between 3-6 business days. Please note that you will still be liable for the monthly rentals for the entire duration of your rental term.
I need to extend my rental term. What do I do?
We have got you covered. Please inform us at least a week in advance and we’ll help extend your rental term.