Frequently Asked Questions

What cities do you operate in?

We currently have operations in SF Bay Area, Los Angeles, Las Vegas, New York, New Jersey, Washington, D.C., Philadelphia, Connecticut and San Diego. More cities coming soon!

You guys don't deliver to my zip code. How do I rent?

Oops! Please write an email to support@casaone.com, just mention your city and zip code and our team will do our very best to accommodate you!

I am not sure of what items to rent. How do I go about it?

Just write to us at  support@casaone.com. Our interior consultant is standing by to help you choose the perfect furniture to match your unique style.

How do I add more items to my order?

Reach out to us! Before delivery, there is no additional charge. After delivery, there may be additional charges if you add more items to your order.

How can I ensure my selection/order is locked down?

Your order gets automatically secured once you successfully complete the payment and your credit check is approved. (See more details in the Credit Check section of the FAQs)

Can I return few items upon delivery if I don't like the items or if the items don't fit in my apartment?

You can return the items that you don't want to rent. There will be a restocking fee for the items returned. The restocking fee is equivalent to one month’s rent for the returned item or $199, whichever is lower.

Can I buy the furniture I rent from CasaOne?

Yes! At the end of your term, you will be offered a purchase price for the items you have rented. The rent you have already paid goes towards the final purchase price.

What are the options for me at the end of rental term?

At the end of your rental term you can plan for one of these - extend your rental term, buy the furniture items, or return the furniture items. Write to us at support@casaone.com to know more.

I just spilled coffee on my furniture. What should I do?

No point crying over spilled milk...or coffee in this case. At CasaOne, we always got your back. Just send an email with as many pictures, details, and furniture puns as possible to support@casaone.com and our team will take it from there.

If you already have an active subscription of the Furniture Protection Plan, we will send a team to evaluate the damage and suggest a replacement, if needed.

My building requires a Certificate of Insurance. What should I do?

Please write to support@casaone.com with the details of the person in whose name the COI has to be issued along with the building address and we shall take it from there. An additional fee of $50 will be charged for processing the request for Certificate for Insurance.

What is an assembly fee?

The assembly fee is charged when you place the order, it includes Delivery and Assembly, and Disassembly and Pickup at the end of your order.

Are there any additional charges I have to pay?

For orders 3 months and longer, we charge a refundable security deposit equivalent to one month's rent. All other charges are optional, including the Furniture Protection Plan (15% of the monthly total for covered items) and Early Termination Protection ($199 at checkout).

Can I cancel my order at no extra cost?

You can cancel your order at no extra cost if the request is made within 24 hours of placing the order. However, if you reach out to us after 24 hours have passed, you will be charged a cancellation fee of $199.

How does this work?

To kick off your CasaOne journey, simply choose a rental term. Furniture prices will vary depending on the term you select. Add the products you like to your cart and checkout. After you've placed your order, you can pick a delivery date that works for you. Our white glove delivery service is available on all days of the week, including Sundays. Enjoy optional benefits like the Furniture Protection Plan and Early Termination Plan. At the end of your term, you can return, replace or even buy out the furniture. For a rental term of more than 3 months, CasaOne conducts a soft credit check and requires a one-time, refundable deposit to be paid. We accept, credit, debit and, ACH payments.

When I pay a cart fulfilment fee to fulfill my minimum cart value, does that fee get added to the final buy-out amount of the furniture?

Yes. The cart fulfillment fee will be added to the final buy-out amount.

I'm moving to a new place, can I take my furniture with me?

You cannot move furniture rented from CasaOne yourself. We’re happy to move it to your new home for $299.

I already have my renter’s insurance. Will it cover the furniture I rent from CasaOne?

Unfortunately, no. However, you can subscribe to a Furniture Protection Plan to get coverage against damage on furniture you rent for a small monthly fee.

Can I add or remove products from my order?

We are happy to modify existing orders so you can enjoy the perfect furniture rental experience. However, any order modifications may result in a slight delay in the delivery of your order. Although we do let you swap/add products to your existing order, please note that all order modification requests for existing orders will have to be submitted within the first 7 business days after the order has been delivered.

What are the safety measures that CasaOne has taken for COVID-19?

Your safety is our top priority. Learn more about our operations and safety measures for COVID-19 here.

What is the minimum rental term?

The minimum rental term is 1-Month.

Can I rent for 2 months?

You can now rent furniture for 2 months. The minimum monthly rental fee for 2-month rentals is $249. You will be asked to pay the 2nd month rental fee upfront at the time of placing the order. The order can be extended beyond 2 months on a month-to-month basis.

What is the minimum rental fee per month?

The minimum rental fee per month is as follows:

Rental Term
(Months)
Minimum Rental Fee
(NY, NJ, Connecticut
Washington, D.C.
and Philadelphia)
(Monthly)
Minimum Rental Fee
(SF, LA and San Diego)
(Monthly)
1$249$249
2$249$249
3$149$149
6$109$79
9$99$75
12$79$59

You can still checkout without meeting the minimum rental fee per month by opting for a monthly “Cart Fulfillment Fee” at checkout. The applicable cart fulfillment fee will be calculated as follows:

Minimum rental fee per month for the selected term - Total monthly rental value of furniture in a cart

Example: Let's say the furniture in your cart costs $70/month and you want to rent for 12 months. The minimum rental fee for a 12-month term is $79. The applicable monthly cart fulfillment fee will be calculated as follows:

Cart fulfillment fee = $79 - $70 = $9/mo.

Is there any Rental Agreement?

Yes. The Rental Agreement will be shared with you electronically once you place the order. The agreement needs to be signed before the day of the delivery. In case CasaOne does not receive the signed agreement, we may have to postpone the delivery of the order.

I’d like to rent furniture for a period that’s not shown on the slider. How do I proceed?

Simply select the closest term that is shorter than your desired term, we can extend your order as long for as you need to!

How can I pay for my subscription?

We accept Master Card, VISA, JCB, American Express, Diner's Club, Discover cards.

When will the billing start?

The billing will start the day we deliver the furniture to your apartment.

I have lost my card or my card has expired. How do I use a new card?

Please write to support@casaone.com and we will help you.

What are the charges that will appear on my credit card statement?

The charges on your statement will be from La Casa Ventures, Inc.

What are the different payment options I have?

You can choose to pay a monthly rental or pay upfront for the entire lease duration.

When you pay a monthly rental fee, it includes your rental amount and the cost of your protection plan, plus tax. When you pay the rental amount upfront, you will also have to pay the total amount for the protection plan before your rental term begins.

I received an email with a link to a document from CasaOne after completing my order. What am I supposed to do?

The email contains a link to your rental agreement that you need to sign and send back to us. As per the policy, your order shall not be processed till you sign the agreement. This agreement is a legally binding document that safeguards your interests as well as ours.

Can I extend my rental term?

Yes, absolutely. Please inform us 15 days before the end of your chosen term. Please write to us at support@casaone.com and we are happy to help you.

Can I terminate my subscription early?

You can terminate your subscription early by opting for Early Termination Protection during checkout. If you haven’t opted for Early Termination Protection, you will have to pay the complete rental amount for the term you initially rented the furniture. 

In case you need to terminate your subscription before your term expires, please inform us at support@casaone.com at least 15 days before your desired pickup date.

Please refer to the Early Termination Protection section below for more details.

How can I schedule a pickup?

You don't have to worry! Please inform us 15 days before the pickup date. If your circumstances change and you need to arrange a pickup at a shorter notice, let us know and we'll do our best to help you. Please write to us at support@casaone.com.

I want to change the date of my pickup. What should I do?

Just write to us at  support@casaone.com  and we will reschedule your delivery/pickup date. However, please make sure you reach out to us before 8am on the business day before the scheduled pickup date. Any rescheduling requests that come in post 8am on the business day before the scheduled pickup date will be subject to a rescheduling fee of $99.

What happens if my new rescheduled pickup date is later than a week after my subscription ends?

In this case, there will be an additional prorated charge applicable.

The furniture I received was damaged or different from what I chose. What next?

We’re sorry to hear about this. We take pride in the quality of our service and if there has been a lapse, we will definitely provide you with a replacement. Please write to us at  support@casaone.com. so we can get in touch with you to schedule the delivery. Please note that in such situations, customers are required to get in touch with us immediately as these modification requests will only be entertained within 7 days after the delivery has been made.

Can I make my payments in cash?

Unfortunately no, however we do accept, credit, debit and ACH payments

Can I add or remove products from my order?

We are happy to modify existing orders so you can enjoy the perfect furniture rental experience. However, any order modifications may result in a slight delay in the delivery of your order. Although we do let you swap/add products to your existing order, please note that all order modification requests for existing orders will have to be submitted within the first 7 business days after the order has been delivered.

Where do you deliver?

We operate in the SF Bay Area, Los Angeles, Las Vegas, New York, New Jersey, Washington, D.C., Philadelphia, Connecticut and San Diego. More cities coming soon!

How soon can you deliver?

We offer delivery, assembly and installation services in as early as 3-5 business days.

How do I schedule a delivery?

Once you complete your payment and receive a confirmation of your order, you will be presented with 2 types of delivery scheduling options:

Fixed Scheduling

You can choose a delivery date and time that works best for you.

Flexible Scheduling

Choose Flexible Scheduling to enjoy a $50 reward! All you have to do is choose 3 dates that work for you. Please note that CasaOne deliveries take place between 8am and 4pm. We will send you your exact delivery date and time at least 2 business days in advance.

What should I expect on the delivery day?

Our delivery team will text you, 30-minutes prior to their arrival. If you have chosen White Glove Delivery, the team will quickly and efficiently assemble and arrange your furniture, per your instructions. In the case of Curbside delivery, we will not assemble the furniture. However, you will be helped with the installation guides for all the products in your order. You can then walk around with our team to inspect and finally sign a note of acknowledgement.

What are the different types of delivery available?

CasaOne offers 2 types of delivery:

White Glove Delivery

Our signature style - we’ll deliver, unpack, assemble, and place your furniture wherever you like it, then clear away all packing material so it’s 100% ready to enjoy! Contactless delivery available on request and pickup is included in the delivery fee.

Curbside Delivery

We’ll deliver your furniture by the curb or on your driveway outside your home so you can practice safe social distancing. Pickup is included in the delivery fee.

What are the charges for the different types of delivery?

You will be charged a one-time delivery fee in the first month of your renting. A flat fee for the first 5/10 items in your cart will apply as follows:

Curbside Delivery
Term No. of units
<= 5
No. of units
<= 10
No. of units
> 10
1 $59 $69 $3/ addtional unit
2 $59 $69 $3/ addtional unit
3 $59 $69 $3/ addtional unit
6 $49 $59 $3/ addtional unit
9 $39 $49 $3/ addtional unit
12 $39 $49 $3/ addtional unit
White Glove Delivery
Term No. of units
<= 5
No. of units
<= 10
No. of units
> 10
1 $219 $279 $10/ addtional unit
2 $219 $279 $10/ addtional unit
3 $169 $209 $10/ addtional unit
6 $139 $169 $10/ addtional unit
9 $99 $119 $10/ addtional unit
12 $99 $119 $10/ addtional unit
Will I be charged for disassembly and pickup of my furniture at the end of my rental term?

If you choose white glove delivery when placing an order on CasaOne, pickup and disassembly is included in the delivery fee you pay during checkout. If you choose curbside delivery, pickup is included in the delivery fee but you will have to pay an additional fee for disassembly.

Does CasaOne help with the installation of furniture?

If you choose white glove delivery, CasaOne will help with the installation of your furniture. The CasaOne team will assemble furniture like beds, chairs, sofas, etc. Our crew will not be able to install TVs or decor items like wall art that require wall mounting.

How long does installation take?

If you choose white glove delivery, the average installation time is about 60 minutes for a set of living room and bedroom furniture. It varies depending on the number of items and ease of access to your home.

Can I opt for curbside delivery if I live in an apartment building?

Yes. The delivery will take place outside the apartment building in the building’s driveway/loading dock or on the sidewalk outside the building.

Can I change my delivery option before my furniture is delivered?

Yes. You can change your delivery option 48 hours prior to when the delivery is scheduled. Please note that you can change your delivery from curbside to white-glove. However, you will not be able to change your delivery from white-glove to curbside because CasaOne will go ahead and make all the assembly arrangements necessary when you choose white-glove as your delivery option.

Can I choose multiple delivery options for the same order?

No. You will have to choose one delivery option per order.

Do I have to be present at the time of delivery?

Yes. You will have to be present when our team delivers your order. CasaOne also requires a (contactless) signature from you.

Can I have a family member or friend sign for my delivery?

Yes. We will accept a (contactless) signature only from an individual nominated by you. Please let us know if someone else is signing off on your delivery, 24 hours prior to the scheduled delivery.

What can I expect from the pickup process?

The type of pickup depends on the type of delivery chosen at the time the order was placed.

We will expect your furniture to be kept ready in the same manner it was delivered to you.

If you choose Curbside delivery, we will schedule a Curbside pickup.

If you choose White-Glove delivery, we will schedule a White-Glove pickup.

At the end of my rental term, can I choose a different pickup option?

Yes, you can change your pickup option by paying a small fee.

Delivery TypePickup TypePickup Charge
White GloveWhite GloveNo Charge
White GloveCurbsideNo Charge
CurbsideWhite GloveDifference in the delivery fee or $12/item, whichever amount is lower
Can I get my furniture assembled by a third party?

If you find that you need help assembling furniture after you have opted for curbside delivery, CasaOne will be happy to assist you. In this case, we require you to contact us about the assembly needs and not reach out to a third party. This way, we can ensure the level of assembly quality.

What should I expect on the pickup day?

Our crew will contact you 30-mins prior to arriving at your home. Once we reach, we will disassemble and remove all the furniture from your premises.

Will I be charged an additional fee for pickup and disassembly at the end of the rental term?

No, this is included in the assembly fee you pay during checkout.

Do you deliver on weekends?

Sorry, currently we do not accommodate any weekend delivery requests

Can I reschedule my delivery?

Yes! You can reschedule your delivery at any time, as long as you do so before 8am on the business day before the scheduled delivery date. Any rescheduling requests that come in post 8am on the business day before the scheduled delivery date will be subject to a rescheduling fee of $99.

How do I schedule a pickup?

It’s easy! You can schedule a pickup on any business day, on or before your subscription ending date. If you schedule a pickup after the subscription ending date, you will be charged a weekly prorated fee. Do keep in mind that if you don’t schedule a pickup, once we reach the day after the subscription ending date, your subscription will automatically be extended for an additional month.

Please write us at support@casaone.com to schedule the pickup.

Can I buy the appliances after my rental term ends?

Yes, you can purchase the appliances at the end of the rental term. Please write to us at  support@casaone.com to learn more.

What do I do if my appliance doesn’t turn on?

We’re sorry if you’re having trouble with your appliance. Please get in touch with us at  support@casaone.com and we will carry out an assessment. Based on our findings, either the customer will be liable for damage to the appliance or we’ll do our best to provide a replacement.

Can I terminate my appliance subscription early? Will I be charged an additional fee?

You can terminate your subscription before your rental term ends if you’ve signed up for the Early Termination Protection plan. However, if you haven’t opted for the Early Termination Protection plan, then you will be charged the entire amount for the total duration of your rental term. To know more, check out our section on Early Termination.

Does my appliance come with a user manual?

Yes, the manual for your appliance is available on our website (on the corresponding product page). If you have any questions or need any help, please reach out to us at  support@casaone.com.

Will CasaOne help me install and set up my appliance or offer a product demo?

CasaOne will deliver the appliance to your preferred location. Our crew will not set up or install the appliance nor will they offer any sort of product demo. You can always refer to the user manual for your appliance.

Will there be any safety devices provided with the appliance?

CasaOne will not be providing any safety devices with appliances. Please make sure to use your appliance within the safety limits mentioned in the user manual.

Does the television come with HDMI cables?

The television box contains only the following items: television, remote control, and a small stand that can be attached to the TV. You will have to buy any cables required to connect the TV, separately.

Is my television covered under warranty?

Your television comes with a 1-year manufacturer’s limited warranty. In the unlikely event of a manufacturing defect, please let us know and we will do our best to help you rectify the issue.

Do I need renters insurance for a large order of televisions?

Television Equipment in large orders can become very expensive, quickly. In most cases, a Credit Card will not cover the replacement value of an order if lost, stolen or severely damaged. We ask customers to provide a proof of renters insurance before we can approve large orders.

What is an Early Termination Protection Plan?

The Early Termination Protection Plan lets you end your subscription early without having to pay for the entire rental term. We will adjust your charges to reflect your actual rental term.

What does it mean to pay for the "actual rental term"?

To keep pricing as competitive as possible, our rental pricing varies based on your rental term. If you place a 12-month order you can expect a lower monthly rent than if you select a 3-month term because you will be paying the total contract value over a longer period of time. We also offer discounts on delivery and assembly fees for longer terms.

With Early Termination Protection, if you decide to terminate your subscription after 3 months, you'll only be charged what you would have paid if you originally selected a 3-month term, including the delivery and assembly costs for a 3-month rental.

How is the Early Termination Charge calculated?

You will be charged the difference in monthly rates between your chosen term (term chosen at the time of your order) and the actual term (the effective term at the time of early closure). Please note that the delivery fee will also be adjusted accordingly. The additional charge due at early closure will be calculated as follows:

((Monthly rate for actual term - Monthly rate for chosen term) x Number of months of actual term) + (Delivery fee for actual term - Delivery fee for chosen term)

What if I don't have Early Termination Protection?

If you haven't opted for Early Termination Protection and decide to terminate your subscription early, you will have to pay the rental amount for all the months left in your term, regardless of how early you want to terminate it. All Early Termination charges are due prior to your furniture pickup.

Is the Early Termination Protection Plan mandatory or optional?

The Early Termination Protection plan is optional.

How can I purchase Early Termination Protection?

You can purchase Early Termination Protection for $199 at checkout. Please note that you cannot purchase Early Termination Protection after your order has been delivered.

Is Early Termination Protection available if I decide to pay upfront for my entire rental term?

No. The Early Termination Protection Plan is only available for our monthly rental payment option.

I think I may have damaged my furniture. Are there any immediate steps I can take?

Don’t worry! Please send us an email with pictures of the damaged furniture so we can help you. Write to support@casaone.com.

What are the different types of furniture damage that I should be aware of?

Furniture damage includes everything from chips, dirt, stains and spots to burns, cracks, dents, and broken items. We all love our furry friends but pet hair can also be quite damaging to furniture, and is included in the types of furniture damages to be aware of.

Will I be charged for furniture damage and how will this fee be calculated?

Yes, there will be a penalty fee charged for furniture damage. The way we calculate this fee depends on how severe the nature of the damage is. Our experts evaluate the damage at the warehouse, taking into consideration the type of damage and the material of the damaged item. support@casaone.com.

Can I be exempted from paying a penalty fee for damage to my furniture?

We’re sorry! You won’t be exempted from paying a penalty fee because damaged furniture will need to be refurbished by our team, or maybe even replaced in some cases. However, you can choose to buy the furniture from us at the purchase price quoted by CasaOne. Don’t worry, this purchase price will include the rental amount already paid.

How do I take care of my furniture so that I can prevent any damage to it?

Life is full of spills and stains, we totally get it! For minor cleaning issues, you can refer to our Furniture Care Guide to learn more about how to keep your furniture in great condition.

My furniture was damaged when I received it. What should I do?

If you notice any damage as soon as you receive your furniture, please notify our delivery team immediately and write to us at support@casaone.com. You won’t be charged for any damages in this situation.

There is always some level of wear and tear when using furniture. Will I still be penalized in this case?

Don’t worry about it! We know that there is a certain level of wear and tear that occurs with furniture usage, like washable spots and stains. This applies to all materials except leather. However, in some cases where the damage is severe, you will be charged a penalty fee. That’s why CasaOne offers you the Furniture Protection Plan to cover accidental damage that happens during the regular use of your rented furniture. Damages caused by mishandling of the furniture and/or moving it without C1's prior consent will not be covered under the plan.

The furniture was not damaged when it was picked up at the end of my rental term. However, I received an email stating that I will be charged a penalty fee for damages. Why?

We’re sorry about any confusion. Please reach out to us at  support@casaone.com so we can address your concerns.

I opted for the Furniture Protection Plan when I placed my order. Should I be concerned about any damage to my furniture?

The Furniture Protection Plan covers your rented furniture from accidental damage caused by regular use of the furniture. Damages caused by mishandling of the furniture and/or moving it without C1's prior consent will not be covered under the Plan. If you have any further questions, please feel free to reach out to us at  support@casaone.com.

What is the Furniture Protection Plan?

The Furniture Protection Plan (FPP) covers your rented furniture from accidental damage caused by regular use of the furniture.

How does the claim process work?

In case of accidental damage, call +1 323-984-7534 or send an email to support@casaone.com with details and pictures of the damage. We will ask for photographs and evaluate the claim, and determine the best course of action. If your claim is validated, CasaOne may choose to repair or replace the product covered by the FPP plan. In cases where the team discovers damage(s) to the furniture at the end of the rental term during pickup, CasaOne will inform you over an e-mail and validate the cause. If we determine that the damage is covered by the Furniture Protection Plan, you will not be liable to pay for the damages.

How can I purchase the Furniture Protection Plan?

Please select all the furniture you would like to rent. At the cart page, select the Furniture Protection Plan and add it to the cart. The Furniture Protection Plan is 15% of your monthly rental fees for items that are covered by the plan. Verify the final monthly amount. Proceed to check out and pay.

Can I cancel the Furniture Protection Plan after the first month of renting?

The Furniture Protection Plan is a monthly agreement that automatically renews each month at CasaOne’s sole discretion during your lease. You may choose to cancel the FPP plan at any time. Fees may apply. Please read our Terms and Conditions for details. All cancellations are final.

What kind of damages are covered under the plan?

Accidental damages caused during regular use of furniture are covered under this plan. We do not cover damages caused due to natural disasters, mold and/or pest infestation or burglary. Below are the full details of what the plan covers:

The FPP provides the following coverage for furniture products:
(a) All accidental damage caused by regular use of the furniture;
(b) Breakage caused by regular use of the furniture;
(c) All accidental stains and dirt attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration);
(d) Accidental scratches, gouges, chips or dents that penetrate the topcoat of hard surface finishes;
(e) Superficial scratches and stains caused by pet hair, fur or fluids that can be attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration);
(f) Water or beverage marks or rings;
(g) Failure of integral electrical components;
(h) Lifting or incident-specific chipping of veneers or laminates exposing the substrate; and
(i) Checking, cracking, bubbling or peeling of finish caused by a specific incident

The FPP plan provides the following coverage for fitness equipment products: (a) All accidental stains attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration; and
(b) Accidental scratches, gouges, chips or dents that penetrate the topcoat of hard surface finishes.

Are there coverage limits to the FPP plan?

You may receive only one (1) FPP service visit to provide services for Your Covered Product(s) per billing period. Please read our Terms and Conditions for details.

Is my rented television covered under the Plan?

The Furniture Protection Plan does not cover any televisions, monitors, keyboards, or other appliances. Please read our Terms and Conditions for details.

How much do I need to pay for the Furniture Protection Plan?

The subscription fee for the Furniture Protection Plan is 15% of the monthly rental for items that are covered by the plan. You will be charged this fee each month in addition to your monthly rental fee, plus tax. If your order is modified at any point during the rental term, the fee towards the Plan will be updated to reflect the modified monthly rental. If you opt to pay upfront for your entire rental duration, the monthly FPP charges will be aggregated and you will be charged the entire amount upfront along with the monthly rental amount.

The Furniture Protection Plan was updated on November 26, 2020.
Does CasaOne run a credit check?

In order to provide the best experience to our customers, we run a soft credit check that does not affect your credit score. Soft credit checks (also known as “soft pulls”) typically occur when a company checks your credit as part of a verification process. One such example could be when a credit card issuer checks your credit to see if you qualify for certain credit card offers.

To make this a lot easier (and rewarding) for you, we provide the option for you to get pre-qualified now so you can enjoy the following benefits:

  • Skip the credit check process later
  • Get furniture delivered quickly and hassle-free
  • Enjoy additional $50 off with coupon code NOVEMBER50 (exclusive to pre-approved customers only)
Click on this link to get pre-approved: https://www.casaone.com/pre-qualify

Once you place an order, we may require some additional documents from you to complete the process.

What if I'm a student or moving here from a foreign country, and don't have a long credit history?
  • We use a VantageScore (versus a FICO score) in our credit checks for students and people without a long credit history.
  • A VantageScore is a credit score jointly developed by the three major credit bureaus to predict how likely you are to repay borrowed money. It is used by lenders, landlords, rental companies and financial institutions to evaluate creditworthiness.

What documents do you accept for credit checks?
  • Depending on the results of our credit check, we may request proof of income (a pay stub or offer letter) and a copy of your most recent bank statement.
  • All accounts must also show proof of identification.
  • Any delay in submission of these documents could lead to rescheduling of delivery or unavailability of selected items.
Where and how do I upload my pay stub?
  • Check your inbox for an email with the subject line “Upload Income documents link for your CasaOne order #{order number}”.
  • In this email, you will find an ‘Upload’ button for your pay stub.
  • Click on the ‘Upload’ button for access to a microsite where you can upload your documents.
  • CasaOne takes privacy and security very seriously and has developed a comprehensive set of practices to help ensure your data is secure and safe from misuse.
What if I do not have a pay stub to produce? Does that mean my order will not be processed?
  • While it’d be great to have the pay stub, we try to find solutions to each unique set of circumstances on a case-by-case basis.
  • Write to us at support@casaone.com or call us at +1(323)984-7534 and we will take care of it from there!
Where and how do I upload my Photo ID?

  • We may ask our customers to submit Photo Identification documents.
  • After you’ve signed the lease agreement, you may receive an email with the subject “Upload Photo Identification documents for your CasaOne Order # {order number}”.
  • In this email, you’ll find an ‘Upload’ button.
  • Click on the ‘Upload’ button for access to a microsite where you can upload your documents. Please upload a scanned copy of your photo ID (Driver’s license, Passport or any State Issued ID)
  • CasaOne takes privacy and security very seriously and has developed a comprehensive set of practices to help ensure your data is secure and safe from misuse.
I received a request for sharing my card statement for the last three months. Why do I need to do that?

In order to fulfill orders above a certain amount, the finance department mandates collecting records of the previous statements of our customers. This is a one time process in our relationship and we promise to keep your details safe with us.

Do I need to pay a deposit on my order?

Orders with term longer than 2 months will be required to pay a 1-month deposit at the time of renting. This amount will be refunded in full at the end of the rental subscription. If the customer breaks or otherwise violates the agreement prior to the subscription end date, CasaOne may be able to keep all or part of this Security Deposit to cover unpaid rent and or/damage to the property.

Do I need a credit check when I choose the Pay Upfront option?

No. If you choose to pay your total rental fee upfront, you do not have to go through the credit check process.

I am a stager. Can I rent furniture from CasaOne?

Yes, absolutely. CasaOne works with stagers across the SF Bay Area, Los Angeles, Las Vegas, New York, New Jersey, Washington, D.C., Philadelphia, Connecticut and San Diego. Please note that the website terms and conditions are for residential/individual use and not for commercial use. You can learn more about CasaOne Home Staging here.

What is the minimum rental term?

Our minimum rental term is 1-Month.

Can I rent for 2 months?

You can now rent furniture for 2 months. The minimum monthly rental fee for 2-month rentals is $249. You will be asked to pay the 2nd month rental fee upfront at the time of placing the order. The order can be extended beyond 2 months on a month-to-month basis.

What happens if the staged home sells early?

We are happy to help you move the furniture for additional fees. Please write to us at support@casaone.com. pickup times can vary between 3-6 business days. Please note that you will still be liable for the monthly rentals for the entire duration of your rental term.

I need to extend my rental term. What do I do?

We have got you covered. Please inform us at least a week in advance and we’ll help extend your rental term.

For any other questions, please go through our T&C and Privacy Policy.