Terms and Conditions
Effective as of October 7, 2022
II. ELECTRONIC COMMUNICATIONS
By visiting the Site and/or communicating with us by email or by chat via the Site, You are communicating with us electronically and agreeing that we may communicate with You electronically. You agree that all such electronic communications (including all notices, disclosures, warranties, and agreements) satisfy any legal requirement that such communication be “in writing.” We may also communicate with You via telephone or text.
If you opt in to receive SMS text messages from CasaOne the following additional terms and conditions (“SMS Terms”) also apply to you.
By opting in, you agree to receive promotional SMS text messages on your mobile device, message frequency varies. Our SMS text messaging programs may include promotional messages, shopping cart reminders, order updates, and authentication texts. Your consent is not required as a condition of purchasing any goods or services from CasaOne. You can opt out at any time and for any reason by texting “STOP” to the number associated with the SMS message. If you wish to join again, you can opt in at any time. If you have any questions or require further assistance, you may respond “HELP” to the number associated with the SMS message. For more information, please contact us by emailing email@example.com.
By agreeing to receive SMS messages from CasaOne, you certify that you are over 18 years of age and (a) you are the mobile account holder or (b) you have the account holder's permission to enroll the designated mobile phone number to receive SMS text messages and understand that message and data rates may apply. You agree that you are solely responsible for all message and data charges that may apply. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details. Carriers are not liable for delivered or undelivered content.
III. YOU MUST BE OVER THE AGE OF 18 TO USE THE SITE AND TO RENT/FINANCE/PURCHASE FURNITURE OR ELECTRONICS/APPLIANCES
You may not use the Site unless You are over the age of 18. If You Rent/Purchase Furniture or Electronics / Appliances via the Site on behalf of another person or organization, then by doing so You represent and warrant to us that You have the right and authority to do so and to bind that other person or organization to these Terms.
IV. CONTENT & INTELLECTUAL PROPERTY
You may not copy or use any of the Content or Intellectual Property of or on the Site without our prior written authorization. “Content” means all of the visual, audio-visual, and written information displayed on the Site, including all graphics, photographs, drawings, designs, iconography, animation, videos, and writing (collectively, “Content”). All Content on the Site is the property of C1 and/or third parties with whom C1 has a relationship, and all Content may be protected by one or more applicable intellectual property laws, including without limitation copyright, right of publicity, trademark laws. All trademarks, service marks, trade names, trade dress, and other branding devices (collectively, “Marks”) that appear on the Site and/or C1 and/or Electronics/Appliances (collectively the “C1 Marks”) are the exclusive property of C1 and are protected by applicable intellectual property laws.
V. LIMITED LICENSE AND SITE ACCESS
You are allowed to use the Site only for Your lawful personal use or if authorized on behalf of a third party. You may not use the Site to do or to facilitate any of the following : (1) Copy, imitate, mirror, distribute, publish, download, publicly display, publicly perform, post or transmit any of the Content in any manner or format, and through any means now known or later developed; (2) Resell any C1 Furniture and/or Electronics/Appliances or display or describe C1 Furniture and/or Electronics/Appliances for commercial or competitive purposes, or in a false, misleading, or disparaging light; (3) Commit fraud or other dishonest act, including by seeking refunds or other compensation or benefits for Furniture and/or Electronics/Appliances orders that are not legitimate, or about which You are not being completely truthful in Your communications with us; (4) Make commercial use of any Content or any Furniture and/or Electronics/Appliances available on the Site; (5) Modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the source code / HTML code underlying the Site. (6) Use any automated software or tools that are designed to extract and copy data (such as bots, spiders, crawlers, or other similar data-mining, data-gathering, or data-extraction methods) on the Contents of, or source code / HTML code underlying, the Site; (7) Collect any information about users of the Site; (8) Attempt to interfere with, disrupt, reverse-engineer, steal from, or gain unauthorized access to, any of the software, technology, or equipment that supports the Site; (9) Impersonate another person, or misrepresent Your affiliation, with a person or entity; (10) Post advertising, marketing links or content; and (11) Access the Site from anywhere in the world where it is unlawful for You to do so. we reserve the right, in our sole and complete discretion, to terminate Your access and ability to use the Site without notice.
After selecting Your Furniture and/or Electronics/Appliances from our site, You can checkout by paying a cart value.
After selecting Your Furniture and/or Electronics/Appliances from our site, You will then choose the rental duration of the Furniture and/or Electronics/Appliances. In case You do not meet the minimum monthly rental value per month, You can still checkout by opting for a monthly “Cart Fulfillment Fee”. The applicable cart fulfillment fee will be calculated as follows: Minimum rental fee per month for the selected term - Total monthly rental value of Furniture and/or Electronics/Appliances in cart. You will then be presented an amount that must be paid upfront which includes the first month’s rent along with a delivery fee. You agree to pay the monthly rental amount for the complete duration of Your term. At no time will You possess any rights or title to the Furniture or Electronics/Appliances nor are You allowed to assign, sublease, or re-rent the Furniture or Electronics/Appliances to anyone else.
Failure to pay Your rental fees may result in a submission of a negative credit report to reporting agencies. In addition, late payments or payments that we are unable to process will incur a penalty. Furthermore, after the first late payment, C1 reserves the right to terminate the agreement and repossess any and all Furniture and/or Electronics/Appliances You have rented whether under the same agreement or a previous one. We may apply your security deposit to any outstanding rentals or other fees owed to C1 and will pursue necessary means to recover those amounts.
You acknowledge and agree that any payment method and related billing and payment information that You provide to C1 may be shared by C1 with companies who work on C1’s behalf, such as C1’s Payment Processor, solely for the purposes of checking credit, processing payment to C1 and servicing Your Lease.
Renting Fitness Equipment & Electronics/Appliances
The customer is fully responsible for any injury or damage to themselves, others, or property that occurs while using rented items and/or in possession of rented items. CasaOne is not responsible for any injury or property damage that occurs by the use of any products rented from us.
VII. FURNITURE PROTECTION PLAN (NOT APPLICABLE TO PURCHASED ITEMS)
C1 offers a Furniture Protection Plan (FPP) that covers Your rental furniture from accidental damage(s). The FPP plan price is 15% of Your monthly rental fee for covered items. In case of damages arising out of regular use of the furniture, You can raise a claim by emailing us at firstname.lastname@example.org. All claims must be raised during the same billing period in which they occured. We will ask for photographs to evaluate the claim and determine the best course of action. Once the claim has been validated, C1 will repair or replace the damaged item(s). The product will either be repaired or replaced at C1’s complete discretion.. At C1’s complete discretion, we may opt to replace Your Covered Product with a new or refurbished product with similar features and functionality (though not necessarily the same brand). At C1’s complete discretion, C1 may opt to ship the replacement item directly to Your location without assembly or C1 may opt to deliver the replacement item and assemble it.
The FPP provides the following coverage for furniture products:
(a) All accidental damage caused by regular use of the furniture;
(b) Breakage caused by regular use of the furniture;
(c) All accidental stains and dirt attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration);
(d) Accidental scratches, gouges, chips or dents that penetrate the topcoat of hard surface finishes;
(e) Superficial scratches and stains caused by pet hair, fur or fluids that can be attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration);
(f) Water or beverage marks or rings;
(g) Failure of integral electrical components;
(h) Lifting or incident-specific chipping of veneers or laminates exposing the substrate; and
(i) Checking, cracking, bubbling or peeling of finish caused by a specific incident
The FPP provides the following coverage for fitness equipment products:
(a) All accidental stains attributed to a single occurrence (excluding accumulation defined as a gradual build-up of dirt, dust, body oils and perspiration; and
(b) Accidental scratches, gouges, chips or dents that penetrate the topcoat of hard surface finishes.C1 reserves the right to accept or reject these claims if C1 finds that the furniture has been mishandled or was moved without C1 ' s knowledge or consent. The Furniture Protection Plan does not cover damage(s) caused by natural disasters, mold and/or pest infestation or burglary. Electronics/Appliances and housewares are NOT covered as part of the Plan. See here for a full list of what is not covered by the FPP plan.
The Furniture Protection Plan has the following coverage limit: You may receive only one (1) service visit to provide services for Your Covered Product(s) per billing period. The Furniture Protection Plan is a monthly agreement that automatically renews at C1’s sole discretion each month during Your lease unless canceled by You. You may choose to cancel the FPP plan at any time. If Your cancellation request is made 0-7 days from the commencement of the billing period, You will receive a prorated refund of the FPP monthly price. If Your cancellation request is made more than seven (7) days from the commencement of the billing period, You will receive a pro-rata refund of the monthly FPP price, less the cost of repairs made (if any), and less an administrative fee to not exceed the cost of the contract or $50.00 whichever is less, unless otherwise restricted by law.
All cancellations are final. Should you choose to extend Your rental plan, the Furniture Protection Plan will also be extended with it.
In cases where C1 discovers damage(s) to the furniture at the end of the rental term during pickup, we will inform you over an e-mail and validate the cause. If we determine that the damage is covered by the Furniture Protection Plan, You will not be liable to pay for the damages.
With respect to products purchased from C1, we cannot confirm the purchase price of a product until you place the order. Despite our best efforts, a small number of the items on our website or in our catalog may be mispriced due to errors. If the correct price of a product purchased from C1 is higher than our stated price on the website, we will, at our discretion, either contact you for instructions before delivery or cancel your order and notify you of such cancellation.
With respect to products rented from C1, we cannot confirm the rental price of a product until You select a rental term and place the order. Despite our best efforts, a small number of the items on our website or in our catalog may be mispriced due to errors. If the correct price of a product rented from C1 is higher than our stated price on the website, we will, at our discretion, either contact you for instructions before delivery or cancel your order and notify you of such cancellation.
Items will be shipped to you via a carrier partner. You will be able to track your delivery details from your Profile section on casaone.com once the item is ready to be shipped.
You can choose a delivery date and time that works best for you after you place your order.
X. WALLET SERVICE
CasaOne Dollars earned by you through the Wallet program can only be redeemed by you to pay for CasaOne services. At no point of time can the total redeemable value, clubbed with or without additional discounts exceed the total monthly payable. CasaOne Dollars are not redeemable for use at the CasaOne Store. At no point of time will you be able to use these Dollars to pay for products or services not being offered by CasaOne. CasaOne Dollars are not redeemable for cash or credit. CasaOne reserves the right to modify the policies of the program without prior notice.
XI. CASAONE TRADE PROGRAM
CasaOne offers a Trade program for design professionals. As design professionals, You can partner with CasaOne to furnish Your client's space with furniture and decor from CasaOne and earn 5% commission on the sales. The commission will be credited to Your bank account after consolidating all the orders placed by You by the end of each month. You will be requested for additional information to process the payments and verify Your identity. A unique coupon code will be shared with You. Your order with CasaOne will be eligible for commission only if the unique coupon code is used during checkout. Commission will not be applicable in case items are returned or an order is cancelled. CasaOne reserves the right to update and revise these Terms at any time without specific or direct notice to You.
Items will be shipped to you via a carrier partner. You will be able to track your delivery once the items are ready to be shipped. C1 will have no liability for damages resulting from any delay in delivery of the Furniture and/or Electronics/Appliances.
Attempted Deliveries and Storage Charges
Once the payment and deposit have been received and processed, we will coordinate a delivery date where we will arrive and deliver the furniture and drop off electronic items. Either in accordance with an early termination or once the duration of Your rental is complete, we will schedule a pickup to retrieve the Furniture and/or Electronics/Appliances. All maintenance and repairs, other than company provided “free maintenance and repairs” are Your responsibility. This includes reasonable upkeep such as vacuum and periodic cleanings. No alteration or remodeling are allowed. All Furniture and Electronics/Appliances must be returned in the same/similar condition as received. If upon retrieval of Furniture there is any damage found, CasaOne shall determine the extent of the damage and the applicable penalty for such damages will be mentioned on the receipt for the Furniture and Electronics/Appliances from the Customer, You will be responsible for the fair market value of the furniture which can be collected from the security deposit. If upon retrieval of Electronics/Appliances, we find irreversible damage to the products, You will be liable for the fair market value of the product. In the event, it is found that in any product, any substandard parts are used, or repair carried out by any person not authorized by Us, then a penalty may be levied as per C1’s policy.
In the case of inclement weather, CasaOne and/or any third party logistics company will decide if the weather is suitable for a curbside delivery. If CasaOne and/or any third party logistics company it uses to perform the delivery deems it suitable for delivery, the delivery will occur. If not, CasaOne will upgrade the customer to white-glove delivery free of charge, as long as schedule permits. CasaOne will communicate to the delivery team at the time of delivery to determine if the schedule allows for the upgrade to white-glove delivery. If the schedule does not allow for the upgrade to white-glove delivery, CasaOne will schedule a time within 3 business days to re-deliver the items to the customer. The delivery will be a curbside delivery and the customer will not be charged a fee for re-delivery.
C1 inspects the and Electronics/Appliances prior to delivery to ensure that it is free of material defects or infestation. You are responsible for maintaining the Furniture and Electronics/Appliances in good condition. You are responsible for any damage, loss or destruction of the Furniture and Electronics/Appliances beyond wear and tear in the normal course of use as determined in C1’s sole discretion. In the event of damage or loss, C1 will charge You its cost of replacing or or repairing the Furniture and Electronics/Appliances, including materials, parts and labor, plus any applicable service fees.
You will not remove any Furniture or Electronics/Appliances from the delivery address without C1's prior written approval.Relocation is not allowed under any circumstances. Customers may choose to order the Furniture or Electronics/Appliances again after they have relocated to a new address. However there is no guarantee that the same products will be in stock. If You fail to return the Furniture or Electronics/Appliances as required, You will be liable to C1 for an amount up to the replacement cost of the Furniture and/or Electronics/Appliances plus handling fees, in addition to all other payments and charges due under this Rental. You agree to indemnify, defend and hold C1 harmless from any and all liabilities, claims, suits losses, damages, costs and expenses, including but not limited to the infestation of furniture or electronics / appliances and any personal injury that may arise as a result. You also agree to unconditionally discharge C1 and its officers, directors, employees and agents from any and all claims or suits for damages suffered by You as a result of insect infestation, personal injury caused by insects, or other damage or personal injury caused by the Furniture and/or Electronics.
C1 will deliver and pick up the Furniture and/or Electronics/Appliances only at the address specified in Your rental agreement. You grant C1 permission to enter Your premises for the purposes of delivering and picking up the Furniture and/or Electronics/Appliances. C1 will have no liability for damages resulting from any delay in delivery or pickup of the Furniture and/or Electronics/Appliances. If through no fault of C1, an additional pickup or delivery must be made to complete this transaction, You will be immediately notified and an additional transportation charge may be added and charged to Your credit card on file.
If you need to cancel your order, you must send a cancellation request to email@example.com as soon as possible. Cancellations made within 24 hours from when you place your order will be made free of charge. You will not be able to cancel your order post 24 hours after it has been placed.
In cases where you cancel your order after 24 hours and the item is not already in transit, you may cancel the delivery. Please note that a restocking fee of 20% of the price of your item will be charged in these cases.
If the item is already in transit, you can either refuse the item at the time of delivery or reach out to start a return once the item is received. Please note that return shipping charges will apply in either case.
You may cancel your Rental by emailing a notice of cancellation to firstname.lastname@example.org or speaking with a representative at any time prior to the delivery of the furniture or electronics / appliances. If You choose to cancel the rental within 24 hours of placing your order, You will not be charged a cancellation fee. For all other cancellations You will be charged a cancellation fee of $199. Refund of the initial charges net of any Cancellation Fee will be made to Your original mode of payment. Cancellation after Your order is delivered will be treated as an Early Termination of the subscription..
You also have the ability to renew the term of the rental or terminate at will once You have satisfied the terms of Your rental agreement and completed the duration of the rental
Upon termination or completion of the Rental, any overpayments will be credited to Your credit card on file which You are required to provide us prior to renting any product. C1 reserves the right to cancel or terminate the order at any time before the stipulated delivery date for any reason, including, but not limited to lack of inventory or damage in transit by offering a full refund to You. In such rare cases where C1 has to cancel or terminate an order, C1's liability is limited to offering a full refund to You. C1 reserves the right to cancel or terminate the order at any time before the stipulated delivery date based on the assessment of the creditworthiness of You.
CasaOne’s Return Policy is specific to the brand of the furniture you have purchased. You will find the brand’s individual return policy on every product page. If you would like a consolidated view of the same, you can find it here.
- Returns will only be accepted if the item is in its original condition and packaging. The item must be returned with all of its parts, instructions, and accessories.
- A refund will be processed only after the items have been received in the warehouse and investigated.
- Please note, a return request may take 1-2 weeks for the item to be picked up due to current shipping constraints.
- Please note that mattresses cannot be returned if opened or removed from the original packaging.
If you have any more questions, please do not hesitate to contact email@example.com for further assistance.
XV. CONTENT YOU SUBMIT TO C1
From time to time, C1 may allow You to submit or post reviews, comments, photos, videos, or similar content or materials on the Site (collectively, “Postings”). We welcome Your Postings as long as they are appropriate, accurate and lawful. Postings may not harass, libel, defame, slander, threaten, or otherwise violate the legal rights of any other person or organization and may not be obscene, pornographic, defamatory, profane, or otherwise unlawful or indecent.
C1 has no obligation to monitor the Site or Postings to the Site. However, we reserve the right to maintain full control over all aspects of the Site, including all Postings, and we may remove, delete, redact, or otherwise modify any Posting at any time, for any reason, with or without notice or further obligation to You. If You do not agree with these terms, please do not submit a Posting. C1 does not promise or guarantee that the content of any Posting will be truthful, accurate, or reliable. You are fully responsible for any liabilities associated with such postings.
We reserve sole and complete discretion over whether to allow or display, and how to use, all Postings. By submitting a Posting to us (via the Site or otherwise), You grant C1 a perpetual, worldwide, unlimited, fully assignable, royalty-free and fully-paid-up right and license to reproduce, distribute, publicly display, transmit, communicate to the public, publicly perform, create derivative works based upon, and otherwise use and exploit for any purpose (collectively, “Use”) such Posting through any means or method now or not yet in existence. The foregoing right and license includes a royalty-free license to Use the name, image, photograph and/or likeness of any person depicted in or identifiable from any Posting. You waive any and all rights under copyright law, right of publicity law, privacy law, and other legal rights (in addition to any “moral rights” that You may have in Your Posting). Further, by submitting a Posting to C1 (via the Site or otherwise), You promise to C1 each of the following things:
- You possess all legal rights, authorizations, and/consents or releases necessary to grant to C1 the foregoing rights in Your Posting.
- Your Posting does not infringe, misappropriate, or violate any legal rights of any other person or organization party or entity.
XVI. DIGITAL MILLENNIUM COPYRIGHT ACT
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides procedures for copyright owners to follow if they believe in good faith that material appearing on the Internet infringes their rights under U.S. copyright law. If You have a good faith belief with respect to any content posted on the Site, You or Your agent should contact C1 in a writing clearly identified as a “Notification of Claimed Infringement” or indicates that You believe Your copyright has been infringed, Your writing should describe the alleged infringement and request that the allegedly infringing content be removed (or that access to it be blocked).
If You believe in good faith that a notice of copyright infringement has been improperly filed against you, the DMCA permits You to send C1 a counter-notice describing why You have that belief.
Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see https://copyright.gov for details. Notices and counter-notices with respect to the Site should be sent to firstname.lastname@example.org. We recommend that You obtain professional legal advice before filing a notice or counter-notice under the DMCA. The DMCA imposes penalties for false claims made under it.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK, AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS; AND (B) EXCEPT FOR OUR EXPRESS LIMITED WARRANTY, C1 (INCLUDING ITS EMPLOYEES, OFFICERS, AGENTS, AND ADVISORS) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO THE SITE (AND FURNITURE/ELECTRONICS/APPLIANCES OR SERVICES AVAILABLE VIA THE SITE), IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. C1 MAKES NONE OF THE FOLLOWING WARRANTIES, EACH OF WHICH C1 EXPRESSLY DISCLAIMS:
- THE SITE WILL MEET YOUR EXPECTATIONS OR NEEDS
- THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
- THE NATURE OR QUALITIES OF ANY FURNITURE AND ELECTRONICS/APPLIANCES OR SERVICES PROMOTED OR AVAILABLE FOR RENT VIA THE SITE WILL MEET YOUR EXPECTATIONS OR NEEDS
XVIII. DISPUTE RESOLUTION
You and C1 agree to resolve disputes through final and binding arbitration, except as set forth under “Exceptions” below, and unless You have opted-out of arbitration by following the procedure set forth below. You can decline this agreement to arbitrate within thirty (30) days of Your first use of the Site or the date on which You rented/purchased a C1 Furniture or Electronics/Appliances (whichever is later) by contacting email@example.com in writing (including via email) clearly marked “Opt-out of Agreement to Arbitrate” that states that You decline this arbitration agreement.
If You do not opt out, You and C1 each agree to submit to the personal and exclusive arbitration of any disputes arising out of or relating to Your use of the Site, including the rental/purchase of Furniture or Electronics/Appliances, under the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (“AAA”). The arbitration shall be held in San Francisco, California and be governed by the laws of the State of California, without regard to the conflicts of law’s provisions therein.
You therefore acknowledge and understand that each of the following restrictions applies to any dispute You have with C1 (including its employees, officers, agents, and advisors) arising out of or relating to Your use of the Site, rental/purchase of any Furniture or Electronics/Appliances, or these Terms:
- YOU AND C1 ARE EACH GIVING UP THE RIGHT TO A JURY TRIAL
- YOU ARE GIVING UP YOUR RIGHT TO BRING A CLAIM IN A REPRESENTATIVE CAPACITY OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS IN ANY LAWSUIT INVOLVING ANY SUCH DISPUTE
As an exception, C1 may bring a lawsuit for injunctive relief to prevent and/or to stop (1) unauthorized use or abuse of the Site, (2) defamation, libel, or other false or misleading statements, or (3) any actual or threatened intellectual property infringement or unfair competition.
XIX. OUR RIGHT TO CHANGE/UPDATE THESE TERMS
We may review these Terms periodically to ensure that they comply with applicable law and remain consistent with our Furniture & Electronics/Appliances and operations. We therefore reserve the right to update and revise these Terms at any time without specific or direct notice to You.
Our failure partially or fully to exercise any of our rights, or our waiver of any violation of these Terms, shall not prevent our later exercise of such right and shall not constitute or indicate our waiver of any subsequent breach.
If any part or section of these Terms is determined to be invalid, void, or unenforceable for any reason, only that part or section will be severed. Such severing shall not affect the continuing validity and enforceability of the remaining parts or sections.
C1 may offer from time to time coupon codes, discounts or promotions (collectively “Offers”). C1 reserves the right to cancel, terminate, modify or suspend any or all the Offers at any time. Offers are not applicable for Commercial Use.
XXIII. COMMERCIAL USE
Commercial Use is defined as usage by businesses, offices, home stagers or any entity other than an individual consumer for residential purposes. Pricing and Offers on the website are meant only for residential and individual use, unless otherwise stated. Write to us at firstname.lastname@example.org to inform C1 of your commercial use requirements.
XXIV. ENTIRE AGREEMENT
These Terms constitute the entire agreement between You and C1 with respect to the Site and supersedes all prior or contemporaneous communications. Any rights not expressly granted herein are reserved.